SMS Drives Better UX and Higher Customer Satisfaction

Category: GeneralPublished on 2021 Jul, 28

Does your company regularly reach out to customers through email and phone calls? We have spoken with several companies that are noticing decreases in engagement with their potential customers because they're inundated with emails and cold calls. We can help with that by utilizing an SMS platform. 

Cutting through the noise to reach your customers faster with 20x more effective than email. Now that every business must use digital marketing, it's getting harder to engage prospects with email and banner ads.

There's a better way!

Business SMS text messaging delivers:

  • 98% Open Rate.
    • Nearly every text message is opened, compared to only 1 in 5 emails.
  • 95% Read Rate.
    • Almost all text messages are considered priority communications and read within 3 minutes.
  • 75% Engagement Rate.
    • People wouldn't mind receiving an SMS text message from a brand.
  • 45% Response Rate.
    • Nearly half of all texts get a response while marketers are content with 5% for email.

With SMS, your customers can communicate quickly and conveniently with your support teams, avoid calling queues, sitting on hold, and being transferred repeatedly – all situations that increase customer dissatisfaction. Plus, they have a text record they can refer to when your support teams provide detailed assistance or instructions. Ready to Break Through the noise with SMS Marketing?

TDS Inc saves travel agency over $96,000 a year with new VoIP Phone System.

Wings Travel Group was paying over $10,000 a month and wanted a cost effective VoIP system that would increase their productivity and improve their customer service.

I just wanted to write a little note to let you guys know much we appreciate working with all of you at TDS and how nice everyone is when I call in for requests! I am on a first name basis with Shawna, Kim and Mary and you are ALL really nice to deal...
Julie Quinn
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