Better customer engagement and satisfaction with Texting (SMS)

Category: GeneralPublished on 2021 Nov, 10

Reach customers on their phones—where they’re more likely to engage—with one-on-one conversations or broader sales & marketing campaigns.

If you’re ready to consider a text marketing solution, consider?Bubble by Broadvoice, a new and innovative way to instantly connect with customers.

Business SMS text messaging delivers:

  • 98% Open Rate. Nearly every text message is opened, compared to only 1 in 5 emails.
  • 95% Read Rate. Almost all text messages are considered priority communications and read within 3 minutes.
  • 75% Engagement Rate. People don’t mind receiving an SMS text message from a brand.
  • 45% Response Rate. Nearly half of all texts get a response, in contrast to only 5% response rate when using email.

With SMS texting, your customers can communicate quickly and conveniently with your support teams, avoid calling queues, sitting on hold, and being transferred repeatedly –and ultimately increase customer satisfaction. Plus, you and your customer have a text record that can be referred to for your support teams to provide detailed assistance. Breakthrough the noise with SMS Marketing today?

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Wings Travel Group was paying over $10,000 a month and wanted a cost effective VoIP system that would increase their productivity and improve their customer service.

Previously we thought that it would cost at least $500 per month to run a server and internet connection capable of supporting an in-house switchboard to enable our employees who work from home to connect to our business phone line. For a fraction of...
Lori Heyman-Olk
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