NJ Non-Profit Improves Connectivity with TDS & Avaya IP Office

Category: TDS NewsPublished on 2013 Feb, 15
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Jewish Family Service of Atlantic & Cape May Counties is a multi-service family counseling agency dedicated to promoting, strengthening and preserving individual, family, and community well-being in a manner consistent with Jewish philosophy and values.  JFS consulted with TDS to provide a comprehensive phone system since their existing system did not offer the high-performance features associated with today’s advanced solutions. JFS was able to reduce monthly costs and improve communication with remote and field workers by implementing the Avaya IP Office solution.


The TDS Solution: Avaya IP Office
Avaya IP Office with 8.1 Release Software for each location
Power Users Licenses – Mobile Twining, One-X Portal, and Video Softphone
Small Community Networking (SCN) Licenses
Preferred Edition for Voice Mail Professional
VPN/Firewalls for Site to Site Connectivity

 

Benefits:
Over $20,000 savings over 3 years on carrier bills
Connect locations using 3 digit extensions eliminating local call charges
Remote Hot Desking – log in to any phone with user extension
Voicemail to Email to allow for instant notification of messages
Mobile Twinning for field workers to receive calls to their cell phones
Softphone application for remote workers using laptops
Redundancy between sites for failover

 

JFS has 100 employees and many of them work remotely or in the field.  They are not at their desk all day, every day.  Remote Hot Desking allowed JFS to have a bank of available phones for their employees. Users can log into a phone and be contacted directly through their own extension number. This eliminated the need and cost to provide every employee with a phone. 

 

The mobility and home office features have had a transformational effect for JFS. Voicemail to Email allows their employees to address messages immediately, Mobile Twinning allows calls made to extensions to be directly transferred to cell phones and Softphones allow remote workers to have full phone capabilities from their home using a laptop and headset.

 

"TDS provides outstanding customer service and technical support during and after the installation of the systems.  Staff likes the feature of voicemail to email.  It allows staff to get voice mail messages instantly on our smartphones which helps increase efficiency with their schedule while in the field.  The systems also allow us to use pc console on our computer to make and receive calls." - Yelitza Chang, Jewish Family Service of Atlantic & Cape May Counties

For full Case Study click here.

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